If you need your item/s to be collected because it's large or heavy please call our online team on +44 (0) 1473 694725.First edition. Use the Returns label from the delivery note and always obtain proof of postage.Ħ. Please use the original packaging if at all possible, but remove original postage labels.ĥ. Enclose the Returns Form with the product and package up securely.Ĥ. Complete your reason(s) for return on the Returns Form included with your order.ģ. Download and print our returns form here.Ģ. If you paid by debit or credit card, please ensure you also bring the payment card you originally used to buy the item/s.ġ.

Simply bring your order confirmation or delivery note and the item you wish to return or exchange, unused and in its original packaging, to our till point in the shop. We want you to be completely happy with your purchase from Fox’s Chandlery, but if for any reason you need to return an item/s to us, you must notify us in writing within 14 days of delivery that you intend to return the item/s and return the item/s to us within 30 days of delivery and we’ll be happy to exchange for another item or make a refund by the same method used to pay for the order. Our policy is simple – you have up to 30 days to return your purchase if it’s not suitable or you’ve changed your mind. In some instances, we may be able to dispatch later in the day for next day delivery but this cannot be guaranteed. Next Day Delivery (Please note that orders must be received by 1400hrs for next day delivery. Northern Ireland 2 - 3 Working Days (Excluding Weekends & Bank Holidays) - £14.95 Isle of Wight 2 - 3 Working Days (Excluding Weekends & Bank Holidays) - £9.45

Scotish Highlands & Islands 2 - 3 Working Days (Excluding Weekends & Bank Hollidays) - 14.45 Standard UK Mainland 1 - 2 Working Days (Excluding Weekends & Bank Hollidays) - £5.95 In such cases, we will advise when the product will be delivered (or is available for collection if you have opted to collect from our store). If there is any delay due to a product being out of stock, or there is a longer lead time, for example, in the case of ‘Special Order’ items, or having a longer lead time for production, we will contact you, however, this will also be suggested at the checkout. Our stock is controlled such that all items bought online are available in stock with our shop or supplier. We will dispatch your order as soon as possible, usually the day it is received for orders placed before 2PM. We ship chandlery, clothing and marine equipment around the world and always endeavour to get your products to you as quickly and as cost-effectively as possible.

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